FAQs

ORDERS AND SHIPPING

What is your shipping policy?

please allow 3-5 days for processing for all THE PLAY BATH sensory kits. all kits are handmade in small batches to ensure freshness.

How long will it take for my order to arrive?

your order should arrive in 5-7 business days after it's shipped! your tracking will be sent to your email. check your spam folder if you don't see it after 3 days. If it's been 3 days and you don't see tracking anywhere, please email us at support@splashysand.com.

RETURN POLICY

What is your return policy?

If you are unhappy with your purchase, please notify us within 14 days of delivery. 

To be eligible for a return, your item must be in the same condition that you received it in- splashy sand must be unused and sealed. After we receive your item, we'll happily refund your payment. Items can be mailed to 5115 N 27th Ave, Phoenix, AZ 85017.

Please review the following before submitting a return:

  • We do not accept returns on seasonal, clearance, or final sale items.
  • Item(s) must be in the original condition as they were at the time of pick-up or delivery and all original packaging must be included.
  • The evaluation process may take up to 7 days from receipt of the return request and we reserve the right to make the final decision on all return requests.

To initiate the refund process please email us at support@bundlebabyco.com or support@splashysand.com

If we don't hear from you within 14 days of receiving your order, we'll assume everything is A-OK. After 14 days, you assume full responsibility and liability for the product.

what is your Cancellation Policy?

Cancellation Policy 

If you decide to cancel your order, no problem! Just let us know before we start processing it, and we will issue you a refund. This is typically around 12-24 hours. It may take 3-5 business days to process the refund.

If you placed your order within the last 24 hours, we will issue a refund via your original payment method if your order has not been picked up or shipped.

If you choose to cancel after 24 hours and your order has not been picked up or shipped, we will issue you a refund via store credit, minus a $10 restocking fee.

If you choose to cancel after 24 hours and your order has been picked up or shipped, you will not be eligible for a refund, and will need to process it as a return once it is received.

do you offer exchanges?

exchanges up our people-power, and then our prices, so we keep it simple. we do not offer exchanges at this time, but are happy to offer a refund on all items in their originally shipped state.

SPLASHY SAND BASICS

what is splashy sand?

Our all-natural splashy sand is a moldable, squishable, play substance similar to sensory sand. When counter top play is over, the splashy sand can go straight into a warm bath. Not only is it full of skin-nourishing ingredients, it transforms bath time into play time with its natural dyes and yummy kid-friendly fragrances. Our splashy sand also comes in vegan and unscented, so there is a formulation for everyone!

What are the ingredients in the splashy sand?

splashy sand may contain:

-oatmeal

-aloe

-honey

-goat milk

-baking soda

-cornstarch

-epsom salt

-cream of tartar

-custom oil mix (argan oil, rose hip oil, baobab oil, avocado oil, jojoba oil, grape seed oil)

-fruit and vegetable dyes

-dutched cocoa

-coffee

-fragrance

-mica

-vitamin e

Is splashy sand sensitive skin friendly?

Our splashy sand is all-natural and full of skin-nourishing ingredients like aloe, honey, goat milk, oatmeal, and various oils and butters. For the most gentle experience, we recommend the unscented version of our dye-free kits. Even our chunky-glitter is all plant-based. click here to explore all of our dye-free options!

what is a splashy sand kit?

the splashy sand kits are the only non-toxic and natural counter top ➡️ bath tub sensory kits! after imaginative and sensory play on "land" similar to sensory sand, you can dump it all in the bath tub! All of our premium toys are water-safe, so simply remove the small ones and get to playing! Our splashy sand converts into a skin-nourishing bath soak, with lots of possible textures in between!

where can i learn how to splashy sand?

make this page your very first stop- it is a great summary of what you need to know about splashy sand!

you can also join us at @splashysand on IG or @splashysand on TT! We cover all our products in detail, so you can get the most from them!

I need ideas on how to use splashy sand- help!

Head on over to our blog- we have a great blog on how to get started!

What is the shelf life of SPLASHY SAND?

splashy sand is a natural product with no additives or preservatives- it won't last forever! sealed SPLASHY SAND has a shelf life of 3+ months. store splashy sand in its included air tight packaging, in a cool and dark location, to keep it fresh for 3+ months! refrigeration is optimal for storage.

what's the best way to store splashy sand?

splashy sand is a natural product made with no preservatives or additives. it's optimal to provide refrigerated storage. if that's not possible, store it in any cool, dark location.

Does splashy sand fizz like a bath bomb?

No- our splashy sand does NOT have "fizzing" power. All the skin-nourishing oils and butters really squashy the fizzy vibes- meaning, to have it fizz well-enough to be fun, our formulation would have to have a ton of citric acid. Because our splashy sand is meant to be a skin-nourishing bath soak, we save the fizzy fun for our fizzables, which are included in select kits!

Will splashy sand stain my child's skin?

splashy sand will not stain your child's skin. our natural dyes rinse right off!

My kiddo still wants to put everything in their mouth! Is SPLASHY SAND non-toxic?

For kiddos who still want to put everything in their mouth, we recommend our vanilla sprinkle or chocolate sprinkle splashy sand or kits! They are completely dye free. Simply order the unscented version of the kit. It won't taste great- but all of our ingredients are non-toxic, natural and food grade.

There are some black specs in my SPLASHY SAND- is that normal?

It's absolutely normal to see black specs in your splashy sand! because we use fruit and vegetable dyes in their pure and food-grade form, with no processing or additives, plants gonna plant! they don't always dissolve like liquid or other synthetic dyes will. you may notice this especially after your splashy sand goes into the tub. when it dissolves in water, the plant separation in the dye may be more apparent.

There is a hard chunk in my SPLASHY SAND- ummmm what is that?

if there are any texture variations, we can guarantee it's normal. first and foremost, we use all natural products with zero processing or additives. texture variations are normal, especially if the splashy sand was left uncovered and is slightly dried out. our honey formulation is also especially prone to this as we use pure honey with no malodextrin or other additives. honey will sometimes crystallize, causing some hard flecks. just pick them out and throw them away, or allow them to dissolve in a warm bath! finally, we use both coarse and fine epsom salts, to provide a more varied sensory experience in our kits! some of the granules can be fairly large!

Will SPLASHY SAND stain my bathtub or countertop?

any dye, natural or synthetic, can potentially stain any porous surface. this means any cracks or unsealed surfaces can potentially stain- keep it away from those surfaces and you should be a-ok! anectdoatally, I photograph and make test batches on my marble countertops (soo terrible and porous) and I've yet to have a single stain- and boy do I make messes! simply wipe off any left-over color with a dry rag or paper towel.

I noticed that the color of my SPLASHY SAND has gotten darker, is it safe to use?

Many of the plant and vegetable dyes may become darker or more intense as the oils and butters sink into them. It's totally normal, because all splashy sand is made in fresh, small batches.

I left my splashy sand out and it feels a little dry. What do I do?

It's time to hit the cupboards! Simply coat your hands with olive oil, or any other skin friendly oil, and slowly work it into the SPLASHY SAND to revive it. Less is more- if you use too much it won't hold it's shape! bath oils also work well!

Can you reuse SPLASHY SAND?

once splashy sand has been played with, it should go into the bath shortly after. this will prevent any bacteria from hands getting cozy in your splashy sand. if you'd like to get several uses out of the splashy sand, simply split the batch into several plays!

I noticed that your fizzables are more crumbly than traditional bath bombs- why?

Our hand-pressed fizzables are more crumbly than a traditional bath bomb for a few reasons. We still want our fizzables to be as nourishing as possible. So when we up the ratio of good-for-your-skin ingredients, it naturally leads to a softer, more crumbly product than those without. We also don't use alcohol in our formulation. When the skin-loving ingredients are combined with our plant and vegetable dyes, this also produces a - you guessed it- softer, more crumbly product. Finally, we've found that lots of kiddos enjoy using them as part of the sensory experience- the lava fizzables might be more fun "on-land" as volcano play, than they are in the tub!

There is some color or texture variation in different batches- WHY?

Color kit-to-kit and batch-to-batch will vary. Nature provides variation in the ingredients we receive, and this causes further variation as we combine ingredients. We also hand-make the product in small batches, which can mean slight variation from batch to batch as well!

SUBSCRIPTIONS

What’s a splashy sand Subscription?

Each month we launch a brand new splashy sand theme kit. Subscribers often have access to exclusive themes or add-on items as well! the subscription will auto-ship a 300g midi kit!

What comes with each splashy sand subscription kit?

Each splashy sand subscription kit comes with 300g of splashy sand, themed toys or charms, and glitter or sprinkles in a jar. splashy sand is first used for counter top play similar to  sensory dough or sensory sand, and when counter top play over, splashy sand transforms into a skin-nourishing bath soak!

I just ordered! When will I receive my first kit?

Kits ship around the 15th of every month. If you order your subscriptions on the last day of the previous month, your order for the upcoming month is subject to availability. For example, if you order on January 5, your first kit will be the February subscription and ship around February 15th. If you order January 31st, and we are out of supplies for that month's kit, we will reach out via email and work with you on an alternative!

My family doesn’t celebrate the holiday coming up in the subscription.

Reach out to us at support@splashysand.com and we will work with you to get your kiddo a kit that fits your needs!

What else do i need to know?

  • Store splashy sand in the included airtight packaging to keep it fresh for 3+ months!
  • It is optimal to refrigerate splashy sand.
  • Items may vary slightly from kit to kit and may not exactly match the pictures
  • All of the splashy sand in our kits is scented!
  • We can not do substitutions for subscription themes at this time

Where can i go to manage my subscription?

Just click here!

is there a minimum time i must have the subscription?

our subscriptions require a 3-month minimum term. after your third month you can opt out whenever you’d like! **If cancelled before the 3 month minimum is met, you will be charged a $10 fee**

How often will I be charged?

After your first order, you will be charged on the 1st of each month after you receive your first kit. You can cancel your subscription after your 3rd kit.

at the time of purchase, you will be charged for that month's kit. after that you will be charged on the 1st of each month.

Increasing the quantity of the subscription means you will receive that many kits each month.

*Changing the quantity to 3 does not mean you are prepaying for 3 months, it means you will receive 3 kits a month*

Can I pause my subscription?

Yes! You can do this in your account. If you are having trouble, email us at support@splashysand.com and we will help you out!

 How do I cancel my subscription?

You can manage your subscription by logging in and going to your account page. Subscriptions get a monthly discount, and there is a 3-month minimum term. But after your third month you can opt out whenever you’d like! **If cancelled before the 3 month minimum, you will be charged a $10 fee.

OTHER

How does the reward program work?

in a nutshell- each time you shop, you earn points. then you can cash those points in for store credit!

Where can I send feedback?

we are really hoping we can help- and we love feedback of all kinds! support@splashysand.com is the best way to reach out- or slide into our DMs on IG at @splashsand.